Our Values

Branding isn't only about logos and colours. It’s about who you are, what you are, what you say, do and create. Our brand values have been with us from the start and they are reflected in the way we have delivered projects for our clients. The decisions we make, the actions we take, the way we behave and the things we say - all are rooted in these brand values.

Ethical Decisions

Collaborative Working

Integrated Solutions

Challenging Perceptions

Improving Performance

We start with an open mind - you know what makes your business tick, we know what works to achieve quality. Together we set the objectives for your project, driven by your business needs. We develop a bespoke action plan so whatever the challenge, the solution is designed to fit the purpose; which means it is scoped, scaled and balanced for optimum impact. We work closely with you to implement the solution, then support you for as long as you need us to. We think about every project in a structured way, regardless of size, scope, duration or budget. The level of formality may vary, but our level of diligence is the same.

Empathy

A QFactorial solution is characterised by empathy with your business model and culture. If you like formality, we can do formality. If you like to be in control, we can help with that. If you need to remain agile, that’s another option. Flexibility? No problem. We bend to your shape.

Simplicity

Are you one of those businesses that value simple, efficient and non-bureaucratic ways of working? So are we. We're not selling clever software, we won't force you to use clunky templates and we don't speak in tongues. We won't frustrate you and your people with unnecessary form-filling and box-ticking. You will be surprised how simple this quality stuff can be.

Brevity

You can't have a system, a strategy or an investigation without writing things down. Sorry, even we can't go that far. But we promise to keep it brief. Wherever possible, we aim to capture everything in a single document that tells a coherent story for all stakeholders. The story may point to supporting materials, tools and guidelines for getting things done, but only if they are unavoidable or value-adding.

Reality

Whatever your style of business, we create something that is recognisably yours, suited to the way you work, accepted by your people, approved by auditors and impressive to clients. There will be no paper sideshow, no parallel systems to feed bureaucratic machinery and no new lexicon of jargon to confuse your people. We'll embrace the good stuff you already have in place and absorb it into our solution. We'll also point out the bad stuff and help you remove or improve it. The result will be a true reflection or a welcome improvement of "the way we do things around here".

Your unique solution

We believe that every business, every organization, is different. With that thought in mind, wouldn’t it be crazy if they all had the same management systems and strategies? But that is exactly what happens when standard templates and models are used instead of creativity and imagination. Unsatisfactory cloning is especially common in the world of ISO management systems. We’ve seen some shockingly unsuitable systems inflicted on businesses by shameless copying. That is why we don’t provide standard templates. You deserve better.

Who we work for

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