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To find out more about how Qfactorial can help your business, please get in touch using the enquiry form below or, if you prefer, call us on +44 (0)1256 814111 or email kevin@qfactorial.co.uk to speak to our principal consultant.

What is quality?

Governance, assurance, improvement and credibilty​

Over the years experts, standards makers, trainers, auditors and even consultants (would you believe…) have managed to make quality so complicated that people often need to ask what it actually is.

Well, it’s true that quality can be different in the eye of each beholder. But for business organizations, quality is all about the fitness for purpose of products and services, including the systems and processes that bring them into being.

Quality is...
  • Decided by the client and user chain
  • Enabled not implemented
  • Embedded not appended
  • Sustaining not just achieving
  • Emergent not inherent
  • Different in every business
  • The goal not the method
  • The product of many factors

Fitness for purpose

Fitness for purpose is a catch-all phrase that can encompass all the attributes that are required, needed or expected by the purchaser or user. It may include safety, reliability, sustainability, availability, maintainability, legal compliance and many other aspects.

Fitness for purpose of the underlying systems and processes that are used to create quality may be taken on trust by some customers and end users. However, in a world dominated by corporate greed, with daily headlines of corruption, scandal, risk-taking and rule-breaking, it is not surprising that customers look for assurances about the way a business operates, not just its products and services. Hence the popularity of ISO certification for quality management systems and a growing number of related subjects. 

Our standards

Quality is not about folders full of procedures audited into submission. It is about systematically satisfying your customers, continually improving performance and winning more business.

Don't be fooled by

There are many paths you can take in the pursuit of quality but not all of them will bring success. Cutting corners to save money might be what has caused your quality problems in the first place, so cutting corners when trying to solve those problems is doubly dubious. Whether you are solving a quality problem or seeking a quality improvement, you need to be realistic about the level of investment and expertise that is going to make a real difference to your business. Here are six common traps to look out for. We call it the “Don’t be fooled by” list:

An IRCA auditor qualification can be obtained without any consulting experience. The skillsets required for auditing and consulting are not the same. Kevin Brown is a Registered Consultant with the UK Chartered Quality Institute.

Need further help or information

Call us: +44 (0)1256 814111 for a sensible chat about your quality strategy or ISO certification, or complete the enquiry form.

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One-size-fits all is rarely true in business. Your business is unique, with its own jargon, culture, context and ways of working. We don’t use templates and we don’t repackage previous work. With Qfactorial you get an original, creative solution to suit your business.

Need further help or information

Call us: +44 (0)1256 814111 for a sensible chat about your quality strategy or ISO certification, or complete the enquiry form.

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If it sounds too good to be true, it probably is. If someone offers to design your system or solve your problem for £500, guess how much time they are going to spend on it? You’d be better off buying a good book and doing it yourself – at least the result will be relevant.  

Need further help or information

Call us: +44 (0)1256 814111 for a sensible chat about your quality strategy or ISO certification, or complete the enquiry form.

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UKAS is the only accreditation body approved by the UK government and is the only UK member of the International Accreditation Forum (IAF). All others are unofficial and, in the eyes of many purchasing organizations, their certificates are of no value. You should beware of any organization that offers both consultancy and certification as this is prohibited under UKAS rules. QFactorial only provides consultancy and only recommends certification bodies who are accredited by UKAS. 

Need further help or information

Call us: +44 (0)1256 814111 for a sensible chat about your quality strategy or ISO certification, or complete the enquiry form.

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Consultancy is no different to any other business: the reward is proportional to the effort; the quality is proportional to the cost. Consultants are like politicians: they make promises that they may not be around to keep. And you can bet that if something is guaranteed, then it’s something that is not hard to achieve. For example, getting an ISO certificate can be very easy, but getting the benefits from the certificate and the process is a much harder challenge and requires longer-term commitment from you, with or without your consultant. QFactorial will stay with you and live with the consequences of our work!

Need further help or information

Call us: +44 (0)1256 814111 for a sensible chat about your quality strategy or ISO certification, or complete the enquiry form.

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There is a lot more to quality than ISO certification. Consultants who only work in this arena may not have the broader and deeper experience required to get quickly to the heart of your business and create a solution that uniquely fits your needs. Qfactorial undertakes a range of non-ISO projects and we work with experts in many fields to keep us sharp and offer you a more creative, value-adding and business-focused partnership. With Qfactorial you get to see the bigger picture.

Need further help or information

Call us: +44 (0)1256 814111 for a sensible chat about your quality strategy or ISO certification, or complete the enquiry form.

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