What has Quality ever done for us?
I mean, these quality consultants flounce in, wrestle you into ill-fitting templates, ruffle everyone's feathers and take all your money. Don't they? But what about efficiency? I suppose we can give them that. And an internationally recognised standard? Well, that goes without saying. But apart from preventing explosions in factories, keeping aeroplanes in the sky, gadgets running smoothly, securing data, carbon footprinting, managing business risk and keeping customers happy - what has quality ever done for us?
In a world dominated by corporate greed, with daily headlines of crisis, corruption, scandal, risk-taking and rule-breaking, it's no surprise that customers look for confidence in the way your business operates. A robust quality and sustainability strategy can be just the ticket to show your customers that they can put their trust (and money) in you. We practice what we preach. We take it very seriously. And BSI have certified our management system as complying with ISO 9001 for the delivery of quality and sustainabilty consultancy services. .
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Eseye
I am incredibly impressed with the professionalism and expertise shown by QFactorial in guiding us through the ISO27001 certification process. Their support and guidance were invaluable in ensuring that our company's information security management system met the required standards. Thanks to QFactorial, we now have the confidence to assure our clients that we take the security of their data seriously. I would highly recommend their services to any business looking to achieve ISO27001 certification
Project Merchandise
"I’m really happy with everything you’ve done so far and where the project is heading. To be honest, we work with a lot of consultants but you guys are different - so easy to work with."
Axians UK
“That’s the best legal register and compliance process I’ve seen, I’m recording it as best practice.”
"The best ISMS I have seen."
Two different ISO 27001 certification auditors
“The management review meeting was a revelation, people engaging and challenging, totally different to the usual process - the quality guy usually sits there and says nothing".
Rebound Electronics
“We passed in the UK with no nonconformities. It was a fantastic result. The audit in Hong Kong also went well. We passed with no nonconformities and just 2 recommendations for improvements - both minor things which we will implement. I thank you for the help and support to get the process documented.”
Fabrinet UK
"I enjoyed working with the Q! team and the quality of the consultants was very high. I enjoyed the discussions, reconciling any differences of interpretation or opinion and always learnt something at each session. Q! will be my go-to should I need any consultancy or audit support in the future."
H Foster 1875
“At the beginning of the year, we at H Foster started more in-depth discussions regarding Sustainability and to start robustly planning our next steps.
Using our go-to consultant team at QFactorial and with the sheer quantity of information on the web of what to do, we successfully made the decision to start our Ecovadis Certification.
As this was a new certification for us and we knew that we had good foundations already in place with our ISO 9001 and ISO 14001 (achieved again, with full support from QFactorial!), we were introduced to our consultant, and from the outset, her knowledge and guidance was insurmountable.
Full preparation and then finally submission was completed by October 2023 and certification was given the following month. We came out with a Gold! Higher than what we had thought we could have achieved for our first-time submission.
We are truly proud of our certifications, all of which are done with the full support of the amazing and knowledgeable staff at QFactorial.
From our MD, ‘I have a huge amount of admiration and they are very professional’”
RPD International
“We worked with QFactorial to fast-track our certification for ISO9001 and ISO 13485. It was a fantastic process; QFactorial provided the right level of support and contribution to support our internal team. The process was seamless and our consultant was constantly available for questions and support at all times of the day. We really enjoyed working with QFactorial and consider them part of our team now!”
Nomad Travel
"Our consultant was really excellent. My only regret is we didn’t bring them into the fold sooner – they would have saved us a lot of time and indeed a lot of pain."
Covid Home Test
“Just a quick email to say we have been granted level 3 accreditation! Thank you so much for your help. You have been amazing. You really have been brilliant, and worked way beyond what I would have imagined any other consultant would have done. It has been a pleasure to work with you. I'm sure we will need to engage with UKAS frequently along the way, and we will absolutely be coming straight back to you.”
Insignia Medical Systems
After phase1, diagnostic and planning:
“Phase 1 is complete and very cathartic it has been too…”
Then on completion:
“I wanted to take the opportunity to thank you and in particular our consultant for your help and advice. They have been excellent, helped us enormously and given us the confidence to simplify and modernise our QMS processes.”
Red Penguin Marine
“From the outset, QFactorial and Red Penguin have enjoyed a very positive working relationship. Our consultant has worked tirelessly, assisting us with re-structuring our Business Management System. Their guidance and advice were tailored uniquely to our business model and as a result we achieved a 100% score in all three of our ISO certifications and Achilles UVDB, a great outcome after the first eight months’ involvement.”
Purple Leisure Services
"It is a testament to the way in which they work that, when I say they "re-wrote" our BMS, we actually halved the content. This has resulted in a manual that people actually use and which they feel ownership of!
Happily, we managed to pass our audit with flying colours - box ticked! However, more importantly, and the real testament to the value that QFactorial brought to our business, is that we actively use the new BMS to put more control and clarity into our day to day activities. It actually is a Business Management System.”
Infrata
"We are very pleased to continue our collaboration with QFactorial, who have been very supportive and flexible to accommodate our requirements into the work necessary to maintain ISO 9001 this year. As an SME, it is important to count on experts, who can bring industry experience, listen and adapt to the changing needs of a fast growing company. Our consultant has done precisely that and as a result we have managed to achieve our goal this year with zero audit findings!"
Like everyone else, we're worried about the future.
Over the last few years we've seen a steep rise in climate awareness, we've lived through a global pandemic and we've seen the subsequent shake-up in how businesses operate and engage with their clients, suppliers and workforce. Here at Q! we've rolled with the punches too, and it's taught us that we want to be a part of the future and not the past. Our focus is on businesses working in, or supporting, Science, Technology and Sustainability because - at the risk of sounding incredibly twee - we believe that combining quality with these industries will build back a better world. We also are working very hard to do the right thing, for the right reasons within our own business, and you can see more about our values, ethics (and, most importantly, our actions) below:
Community & Credentials