We are, first and foremost, a quality management consultancy. And we are really keen on the consulting part.
By engaging with us you can be assured we will listen carefully to your story and understand the details of what you want, and what you need (which are not always the same thing!). Our consultants can then offer you a uniquely tailored solution. We're Quality People, but Quality isn't all ISOs and Audits - take a peek at our full range of services.
As much as we would like to think that businesses start their ISO journey in a fit of altruism and lofty principles, we do understand that the more likely motivation is a customer or client imposing that requirement. But even if you’re pushed down the road, there’s many benefits to be found - improvements to efficiency, integration and, contrary to popular belief, ISO certification can actually simplify things for you! Gone are the days of red tape, box ticking and tomes of paper hiding in the cupboard only ever taken seriously by the auditor. A good consultant (and we like to think we are) can take your business, understand how it ticks and deliver you a working, living Quality Management System which *actually gets used*.Read More
1. UKAS Accredited Certification.
2. Customer confidence in products & services.
3. Market entry qualification.
If you’re testing or calibrating anything in the UK, there’s only one way to credibly prove that you know your onions. Whether you’re carrying out medical diagnostics or industrial product testing, your clients need to trust the validity of your equipment and processes - and as much as business is built on trust, in this instance, your word simply isn’t going to be enough. However, with a UKAS accreditation under your belt, no one will be able to doubt that you do what you do to the highest of standards.Read More
1. UKAS Accreditation.
2. Customer confidence in testing or calibration.
3. Market entry qualification.
We’re all getting increasingly worried about our impact on the world and climate. Frankly you’d have to be living under a rock to not have noticed the increased importance of doing business in a sustainable and eco-friendly way. Customers and stakeholders alike now demand your green credentials and business is won and lost on your attitude to reducing your footprint, carbon or otherwise. But choosing the right scheme for your industry and business can be tricky. We can help you sift through all the options, discover your funding entitlements, set out your strategy for sustainability and implement it. The next time your stakeholders come knocking with questions about what your business is doing, you’ll have all the answers and all the evidence you need to convince them to work with you.Read More
1. Identify, choose and implement the best sustainability strategy for your business.
2. ISO certification, B-Corp, EcoVadis, Carbon reduction plans, etc.
3. Customisable sustainability training.
Every business is a bunch of processes, whether these are written down, passed on like Chinese Whispers or chiseled into stone. These would have grown organically as people come in, add their own workarounds, and inevitably leave and take the Head Canon with them. At some point the Business needs to get a grip and do something to wrestle this into submission. Like tidying your room as a kid, it’s best not to shove it all in the proverbial cupboard and wait until the door explodes off. The earlier you start mapping where everything goes and how it gets there, the more efficient, simple and agile your business will be and the less you’ll have to listen to Greg from Sales moaning about the ‘system not working’. Having all the latest gadgets, software and apps might go some way to helping manage the Hydra of business, but if you go too far, you might create a whole different set of inefficiencies. Striking the balance between a human touch, IT integration and a business that can function is hard, but that’s where we come in.Read More
1. Business process mapping.
2. Understanding of process efficiency.
3. Integration, simplification and automation.
“An auditor is someone who arrives after the battle and bayonets all the wounded” - anon
We like to take a more collaborative approach. After all, auditing is meant to be beneficial to the business (honest) so we need everyone onside to get a clear picture of what is actually happening on the battlefield. As independent consultants, we have no axes to grind, no players in the game and no more metaphors - we act as your eyes and ears to keep you informed, not to tick boxes for other auditors. A good audit (and we promise they do exist) helps you identify areas for improvement, discovers if your processes are still up to scratch, finds problems before they become disasters and generally keeps your fingers on the pulse of the business. We ask a lot of questions, we look at a lot of evidence and we speak to a lot of people, and then, armed with all this information, we deliver it back to you and the leadership team in whatever format suits your organisation.Read More
1. Real, investigative audits.
2. Focus on criticality and risk.
3. Bespoke auditor training.
Look, we love a good ISO project to get us moving in the morning but not every phone call is someone beating down our door wanting this, and life would be boring if it was. Sometimes, you’re not after a full-blown consultancy project. Sometimes you want someone to bounce some ideas off, to sound-board your strategy or help you respond to a particularly bad audit. Maybe it’s even a peer review of a document or a reminder how a certain process should work. Maybe your resident Quality Nerd has escap…. Errr.... Left … and you just need someone to help fill the gap whilst you capture a new one and settle them in to the nest. The point is, no matter how big or small your quality woe is, we’re interested. We love dispensing advice as much as we enjoy a good wrestle with a certification body. Just pick up the phone and let us know what you’re struggling with.Read More
1. Sounding board for your quality strategy or problems.
2. Ad-hoc support (PAYG).
3. Retainer (cash-flow friendly).
Speak with a QFactorial expert