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To find out more about how Qfactorial can help your business, please get in touch using the enquiry form below or, if you prefer, call us on +44 (0)1256 814111 or email kevin@qfactorial.co.uk to speak to our principal consultant.

Process Improvement

Lessons Learned Process Improvement

Qfactorial was asked to develop a new and improved process for “lessons learned”, itself drawing upon the lessons of previous attempts to establish a process within the business management system (BMS)

Consulting key personnel within the client company, and running a discussion forum on LinkedIn, we gained an understanding of the human factors that inhibit the success of many lessons learned programmes. The role and usage of existing procedures, databases, moderators and facilitators was therefore reconsidered.

Two deliverables were created. First, a survey to evaluate the initial maturity level of lessons learned activities, as perceived by employees. Second, an infographic depicting a new process. The new process re-focused attention away from populating a database and towards communicating the stories behind the lessons. The process redesign linked lessons learned, change management and BMS revision to drive improvement.

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