Supply Chain Quality Framework, Guidelines and Tools
In association with Global SCS. Qfactorial was engaged to develop a framework, guidelines and tools for enhancing and standardizing supply chain quality management across six continents for this natural gas supplier operating on six continents.
Drawing on the company’s existing expertise, we consulted stakeholders and reviewed procedures to understand the starting position and needs of different locations, levels and functions. A SWOT analysis of the results enabled us to develop a common framework based on quality risk, quality process, quality performance and quality cost (prevention, appraisal, failure).
We produced a corporate guideline document to describe and expand the framework into each step of the supply chain quality process. Process data sheets were prepared, incorporating flow charts, RACI, recommended practices, maturity levels, risks, records and data. A toolbox of standards, templates and checklists was provided. A final report encapsulated the work done and a rollout plan for the next phase.