What’s got us talking

Urban Logistics A hat trick of certifications for a supply chain management client
Nomad Travel Stage 3 ISO 15189 & POCT ISO 22870 UKAS accreditation for a UK network of travel clinics.
Guildmore Construction ISO 14001 certification for a residential building contractor
ISO 17025, ISO 15189 and ISO 22870 accreditation for Lord’s Pharmacy UKAS Stage 3 documentation for Covid-19 swab sampling, followed by scope extension to include rapid antigen lateral flow testing
Covid Home Test ISO 15189 UKAS Stage 3 medical laboratory approval

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To find out more about how Qfactorial can help your business, please get in touch using the enquiry form below or, if you prefer, call us on +44 (0)1256 814111 or email kevin@qfactorial.co.uk to speak to our principal consultant.

Success Stories

BW Offshore

BW Offshore are the world’s second largest FPSO contractor, with a fleet of 15 FPSOs and one FSO.

BW Offshore had made a strategic decision to review the effectiveness of their management systems and develop a strategy for improvement. QFactorial was engaged to provide a methodology for the project and to propose a management system structure.  


Benchmark systems


Major elements

QFactorial Service Offering

Quality Strategy
Management Systems
Business Processes
Leadership Tools
Assurance Programmes


Our first task was to help the client’s team to devise a collaborative approach to involve the global business in agreeing objectives, setting standards, mapping processes and consolidating procedures. Then we moved to a more hands-on but strategic piece of work, benchmarking the client's existing management system against eight models: ISO 9001, IMO/ISM, EFQM, 3 major operators, one mid-sized operator and one service provider. All of  this was already in our bag of experience, but we also needed to get a quick and deep understanding of the client’s business model in order to evaluate, select and map elements of the benchmarked systems to a new and relevant solution for BW Offshore. 

There is more to life than ISO standards. When you look across industries like energy and shipping and see the creativity and diversity in their solutions, you are reminded that ISO 9001 is only an optional stepping stone on the long road to quality.

The Outcome

This exercise provided a rich source of comparison and learning from which we were able to create a proposed management system structure. Our report featured six key elements: Objectives, Content, Processes, IT Platform, Organization and Governance. We provided details on all these elements plus a recommended hierarchy with ownership, line of sight, interfaces, success factors and a roadmap for implementation. The big picture was captured in a full system infographic.

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Q! Feedback

"This is the kind of project that sets QFactorial apart from other quality consultants who are limited by working entirely within the world of ISO 9001 and similar standards. Aside from the privilege of working with one of the leading  contractor/operators in the energy and marine sectors, we also had the rare opportunity to research and appreciate the differences in standards and approaches across these safety-critical industries.

Kevin Brown

QFactorial Lead Consultant

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