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Success Stories

BW Offshore

BW Offshore are the world’s second largest FPSO contractor, with a fleet of 15 FPSOs and one FSO.

BW Offshore had made a strategic decision to review the effectiveness of their management systems and develop a strategy for improvement. QFactorial was engaged to provide a methodology for the project and to propose a management system structure.  

8

Benchmark systems

6

Major elements

QFactorial Service Offering

Investigation
Advisory
Management systems
ISO certification
Partnering

Implementation

Our first task was to help the client’s team to devise a collaborative approach to involve the global business in agreeing objectives, setting standards, mapping processes and consolidating procedures. Then we moved to a more hands-on but strategic piece of work, benchmarking the client's existing management system against eight models: ISO 9001, IMO/ISM, EFQM, 3 major oil and gas operators, one mid-sized operator and one service provider with operating interests. All of  this was already in our bag of experience, but we also needed to get a quick and deep understanding of the client’s business model in order to evaluate, select and map elements of the benchmarked systems to a new and relevant solution for BW Offshore. 

There is more to life than ISO standards. When you look across an industry like oil and gas and see the creativity and diversity in their solutions, you are reminded that ISO 9001 and even ISO/TS 29001 are optional stepping stones on the long road to quality.

The Outcome

This exercise provided a rich source of comparison and learning from which we were able to create a proposed management system structure. Our report featured six key elements: Objectives, Content, Processes, IT Platform, Organization and Governance. We provided details on all these elements plus a recommended hierarchy with ownership, line of sight, interfaces, success factors and a roadmap for implementation. The big picture was captured in a full system infographic.

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Q! Feedback

"This is the kind of project that sets QFactorial apart from other quality consultants who are limited by working entirely within the world of ISO 9001 and similar standards. Aside from the privilege of working with one of the leading  contractor/operators in the oil and gas sector, we also had the rare opportunity to research and appreciate the differences in standards and approaches across this safety-critical industry.

Kevin Brown

QFactorial Lead Consultant

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