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Success stories

Connect Catering

With catering sites at over 70 locations, the head office of this national provider required a consultant on a long-term basis to support and develop their business management system in compliance with ISO 9001, 14001 and ISO 50001.

70

Locations

4

ISO standards

QFactorial Service offering

Investigation
Advisory
Management systems
ISO certification
Partnering

Implementation

After an initial period focused on internal auditing and action tracking, the focus moved towards rationalizing and integrating the BMS. We achieved a seamless transition to ISO 9001:2015 and ISO 14001:2015 and the company’s ISO 50001 approval was maintained and integrated during the transition period.

Work has now commenced to integrate health and safety aspects of the management system, working towards ISO 45001 certification when available.

We don't just bolt together different standards, we carefully merge them, seeking synergies and avoiding duplication

The Outcome

Deliverables so far have included: transition gap assessment; target operating model; integrated audit, review and improvement programme; new BMS Manual; quality, environmental, energy and safety objectives; KPIs; enhanced action tracking; reduced bureaucracy and transition readiness audits.

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Q! Feedback

Qfactorial have been working with us for several months now and I cannot praise them enough. Apart from being very easy to work with, they have got to grips with our business (contract catering), totally rewritten our BMS manual to meet the new standard, which was a daunting task for us, and also helped with our recent ISO audit, which we passed with flying colours. Qfactorial's work on our ISO 9001, 14001 and 50001 certifications has made a significant difference to our company and I would have no hesitation in recommending Qfactorial to other companies.

Kim Lovelock

Senior Operations Manager, Connect Catering

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