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Success stories

Connect Catering

With catering sites at over 70 locations, the head office of this national provider required a consultant on a long-term basis to support and develop their business management system (BMS) in compliance with ISO 9001, ISO 14001, ISO 45001 and ISO 50001.

70

Locations

4

ISO standards

QFactorial Service offering

Quality Strategy
Management Systems
Business Processes
Leadership Tools
Assurance Programmes

Implementation

After an initial period focused on internal auditing and action tracking, the focus moved towards rationalizing and integrating the BMS. We achieved a seamless transition to ISO 9001:2015, ISO 14001:2015 and ISO 50001:2018. Subsequently, we have  integrated health and safety aspects of the management system, achieving ISO 45001:2018 certification. Our engagement with Connect Catering is now in its fourth year and we look forward to supporting the team with new growth and new challenges. 

We don't just bolt together different standards, we carefully merge them, seeking synergies and avoiding duplication. We do all this in sympathy with the strategic aims and cultural needs of the organisation. In 2019 Connect Catering came first in the Sunday Times Best Companies to Work For. We like to think our approach to ISO compliance via an integrated BMS played a small role in that achievement. 

The Outcome

Deliverables have included: gap assessments; target operating model; integrated audit, review and improvement programme; BMS manual; office health and safety manual; business scorecard, incorporating goals and KPIs; enhanced action tracking; successful certification to four ISO standards.

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Q! Feedback

QFactorial have been working with us since 2016 and I cannot praise them enough. Apart from being very easy to work with, they have got to grips with our business (contract catering), totally rewritten our BMS manual to meet the new standards, which was a daunting task for us, and also helped with several ISO audits, which we have passed with flying colours. QFactorial's work on our ISO 9001, ISO 14001, ISO 45001 and ISO 50001 certifications has made a significant difference to our company and I would have no hesitation in recommending QFactorial to other companies.

Kim Lovelock

Regional Operations Director, Connect Catering

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