What’s got us talking

Urban Logistics A hat trick of certifications for a supply chain management client
Nomad Travel Stage 3 ISO 15189 & POCT ISO 22870 UKAS accreditation for a UK network of travel clinics.
Guildmore Construction ISO 14001 certification for a residential building contractor
ISO 17025, ISO 15189 and ISO 22870 accreditation for Lord’s Pharmacy UKAS Stage 3 documentation for Covid-19 swab sampling, followed by scope extension to include rapid antigen lateral flow testing
Covid Home Test ISO 15189 UKAS Stage 3 medical laboratory approval

Make an enquiry

To find out more about how Qfactorial can help your business, please get in touch using the enquiry form below or, if you prefer, call us on +44 (0)1256 814111 or email kevin@qfactorial.co.uk to speak to our principal consultant.

Success Stories

H Foster 1875

H Foster 1875 has a long heritage in stockholding and supply of fatty acids, wax, oils and derivative chemicals to the cosmetic, pharmaceutical and lubricant industries. Customers range from bulk users to cottage industries, served by a substantial warehouse and an online shop. 

QFactorial were asked to review and update the existing management system to align with business changes, growth and a strong emphasis on sustainable supply chains. The initial focus was to establish a new business management system to meet operational needs and achieve ISO 9001 certification for the head office in Goring-on-Thames and the warehouse in Leeds. This provided the foundation for the second phase of work, integrating the company’s environmental objectives and achieving ISO 14001 certification.




Integrated Management System

QFactorial Service offering

Quality Strategy
Management Systems
Business Processes
Leadership Tools
Assurance Programmes


Our gap and synergy diagnostic approach once again proved its worth as we were able to quickly identify the necessary changes and additions to existing business processes. The methodology helped us to align our collaborative solution with ongoing business improvements in the areas of CRM, e-commerce and sustainable sourcing. Our constantly evolving toolkit was further enhanced during this project with the successful application of our new worksheet for analysing environmental aspects and impacts. Other key tools such as the business scorecard and action tracker were, as ever, re-sharpened to meet the particular business context.

There is a world of difference between doing ISO for the certificate and doing it for the benefits. It is a joy to work with clients for whom quality and environmental sustainability are right at the heart of business strategy and embedded in every conversation. The thing about ISO 14001 is that it only really works if you are serious about reducing your carbon footprint and establishing a sustainable supply chain.

The Outcome

Even the twin challenges of Brexit and the Covid-19 pandemic did not deflect Fosters from the project roadmap, with ISO 14001 being achieved in February 2021. Having delivered a robust BMS solution and established a value-adding cycle of quarterly audits and reviews, we now look forward to helping Fosters achieve even greater quality and environmental objectives. Onwards and upwards!

Q! Feedback

After our ISO manager left the company, we employed the services of Kevin at QFactorial to help us update our onerous and outdated ISO manual. Kevin rewrote our ISO manual into a useable Business Management System, reducing the number of documents substantially and producing a modern, concise system well matched to our business needs. Audits are conducted sensibly, using a common-sense approach to observations and non-conformancies. The feedback provides highlights as well as areas for improvement rather than nit-picking. After we achieved ISO 9001, we decided to go for ISO 14001, and again QFactorial’s experience was invaluable. Even the complex world of environmental legislation was made easy to understand and as a result we have been able to record our environmental impact and demonstrate through our certificate that we are environmentally responsible. We are happy to continue our relationship with QFactorial as consultants to assist us in maintaining our BMS.

Simon Eggar

Managing Director

Interested in this story?

Speak with a Qfactorial expert

Make an enquiry
Thank you

We have recieved your enquiry and one of our specialists will be in contact with you shortly.