What’s got us talking

Urban Logistics A hat trick of certifications for a supply chain management client
Nomad Travel Stage 3 ISO 15189 & POCT ISO 22870 UKAS accreditation for a UK network of travel clinics.
Guildmore Construction ISO 14001 certification for a residential building contractor
ISO 17025, ISO 15189 and ISO 22870 accreditation for Lord’s Pharmacy UKAS Stage 3 documentation for Covid-19 swab sampling, followed by scope extension to include rapid antigen lateral flow testing
Covid Home Test ISO 15189 UKAS Stage 3 medical laboratory approval

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Success stories

Orange Chemicals

Orange Chemicals operates an international sales and logistics network for bulk chemical distribution. 

Despite a long and strong track record of compliance and performance, the company was keen to use the scheduled ISO 9001:2015 transition as an opportunity to overhaul their QMS and upgrade to a more business-focused solution. QFactorial proposed and designed a Business Management System which reflected the reality of operations set within a framework of leadership and improvement processes.


Days consulting


Audit findings

QFactorial Service Offering

Quality Strategy
Management Systems
Business Processes
Leadership Tools
Assurance Programmes


With no prior experience of the chemical distribution sector, our first task was to spend time with the team to understand the business context, stakeholders, drivers, operating model and critical quality/safety aspects. From this we mapped the entire business process on a single A4 sheet then built a slim BMS Manual around that core. Our work included establishing a business scorecard, action tracker, enhanced internal auditing, strategic management reviews, and a new legal compliance process.

The more time we spend understanding the client’s business model, the less time we need to create the right management system for them.

The Outcome

This project was especially satisfying - one of those happy situations where the preparation, planning, collaboration, development and implementation all seemed to gel together perfectly. Even the certification process itself was administratively seamless (not always the case) and the auditor was both thorough and pragmatic, despite the usual time pressures. We’ll accept our share of the credit, but everyone should take a bow!

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Q! Feedback

“We engaged QFactorial to develop a Business Management System (BMS) that was closely aligned to the operational activities and objectives of the company, and that would also embrace all elements of ISO 9001:2015.

Through a series of face-to-face meetings with senior management QFactorial were able to grasp the inner workings of the business and successfully develop the BMS. A step-by-step approach enabled both parties to modify and fine-tune all necessary areas to arrive at the approved system to be adopted.

The outcome was perfect. The new BMS fulfilled the company’s criteria while at the same time it fully complied with the ISO 9001:2015 standard. It was subject to assessment by BSI on 1st August who were happy to confirm all areas were compliant, without issue. QFactorial – a job very well done.”

John Millett

Managing Director

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